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Terms & Conditions

Thank you for visiting mayaoptics.com online store.

By accessing this web site, you are agreeing to these Terms of Use and any other policies and notices on the Site. So please do not use the Services if you do not agree

Everyone deserve fantastic eyewear but we only permit individuals who are at least 18 years old and can form legally contracts with us to use the Services. So if you are under 18 years old and would like to use the Services, you can, but only if a parent or legal guardian who is at least 18 years old supervises you.

We offer the Services only for personal, noncommercial use, and not for the use or benefit of any third party. Therefore, we do not authorize the purchase of commercial quantities of our glasses, and we may place limits on purchases.  We reserve the right to limit, cancel or prohibit orders that, in our judgment, appear to be placed in violation of this policy.

We have made every effort to display as accurately as possible the colors of our products that appear at the Site. However, as the actual colors you see will depend on your monitor, we cannot guarantee that your monitor display of any color will be accurate. We have attempted to be as accurate as possible. However, we do not warrant that the product descriptions are accurate, complete, reliable, current, or error-free. If a product offered by the Site is not as described,

In such cases,, your satisfaction is our priority. We can guarantee it with a free exchange from our side

Warranty

All of our glasses come with a warranty of 365 days warranty duration

Against any manufacturing defects.

What’s Not Covered?

  • Excessive exposure to heat or cold
  • Prolonged exposure to water
  • Rough handling
  • Improper cleaning
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SHIPPING

Shipping Policy

After you have successfully placed your order, our Customer Service team will contact you for the update of shipping process

Even our base in Alexandria but orders available to be shipped all over Egypt

 

Order in Alexandria                    Fees: Free            Estimated time: 5-7 Business days

Order outside Alexandria          Fees: 50 L.E         Estimated time: 7-10 Business days

 

Please Note:

We want you to be confidant about your order. We want you to be happy and proud about your choice.

It is not possible for the customer to open, reject and send orders back with the same driver.

The package must be paid for and received first and then if there are any issues the normal return process will be carried out by contacting the Customer Service at 01205510022

Shipping times can vary and may sometimes take a bit longer–but then may also take a bit less! We’ll do everything we can to get your order to you as quickly as possible.

Replacement & Return Policy

You have 7 days to make a replacement or return order form delivery date.

We want you to completely love your purchase. You can replace or return any product you have bought .within7 days of delivery date and we will replace your product or refund money back and take care of the shipping costs.

Replacement Policy

Provide us with the frame name(s) and order number

One Time Replacement – free shipping.

Please check the availability of the new frame as we do not reuse/repair returned frames.

When exchanging an order, please note costs may be adjusted accordingly.

After 7 days of delivery date customers are responsible for handling and shipping fees.

Return policy

If the order you have received is damaged, defective or not as described on the website, you will receive a full refund along with any shipping fees applied.

The customer is eligible for cash refund within 10 business days from placing a refund order

After the 10 days if the customer was unreachable the money will be refund via Coupon and the customer can’t request to take it in cash anymore

 

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Replacement & Return Process

Call our customer support number 01205510022

A pick-up will be scheduled by one of our courier services.

Pack the item in its original state and packaging. All accessories and labels must be attached. Hand over the package to the courier representative.

Once we receive your returned item, we will inspect it and process your replacement/return order.

FREE SHIPPING IN ALEXANDRIA, USE CODE "ALEXANDRIA"